At Apexx Nutrition, customer satisfaction is important to us. This Cancellation & Refund Policy explains the terms under which orders may be cancelled or refunded.

1. Order Cancellation

Before Dispatch

  • Orders can be cancelled only before they are dispatched.
  • To request a cancellation, customers must contact us immediately using the contact details provided in the website footer.
  • Once an order is dispatched, it cannot be cancelled.

After Dispatch

  • Orders that are refused at the time of delivery or returned due to customer unavailability, incorrect address, or refusal to accept the order will not be eligible for cancellation or refund.

2. Refund Eligibility

Due to the nature of consumable and health-related products, refunds are permitted only under the following conditions:

  • Wrong product delivered
  • Product received in a damaged condition
  • Tampered or broken packaging at the time of delivery

Such issues must be reported within 24 hours of delivery, along with clear photos or videos of the package.

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Opened, used, or partially consumed products
  • Change of mind after delivery
  • Taste preference or dissatisfaction
  • Incorrect product ordered by the customer
  • Orders refused or returned after dispatch
  • Delays caused by courier partners or external factors

4. Refund Process

  • Once a refund request is approved, the refund will be initiated within 5–7 working days.
  • Refunds will be credited to the original payment method used at the time of purchase.
  • For COD orders, refunds (if applicable) will be processed via bank transfer or store credit, as per our internal process.

5. Replacement Policy

  • In eligible cases, we may offer a replacement instead of a refund, subject to product availability.
  • Replacement requests must be raised within 24 hours of delivery.

6. Failed or Duplicate Payments

  • In case of a failed transaction where the amount is debited, the refund will be processed automatically by the payment gateway within the standard banking timeline.
  • For duplicate payments, customers may contact us for assistance.

7. Order Verification & Fraud Prevention

  • Apexx Nutrition reserves the right to verify orders before dispatch.
  • Suspicious or high-risk orders may be cancelled at our discretion.
  • Refunds for such cancellations, if applicable, will be processed accordingly.

8. Policy Updates

  • Apexx Nutrition reserves the right to update or modify this policy at any time without prior notice.
  • Changes will be effective immediately upon posting on the website.

9. Contact & Support

For cancellation, refund, or replacement-related queries, customers may contact Apexx Nutrition through the email ID, phone number, or address mentioned in the website footer.