At Apexx Nutrition, we aim to deliver authentic fitness supplements to our customers in a timely and secure manner. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

  • Orders are processed after successful payment confirmation or Cash on Delivery (COD) verification.
  • Most orders are dispatched within 24–48 working hours, excluding Sundays and public holidays.
  • Order processing may take longer during high-demand periods, sales, or unforeseen circumstances.

2. Shipping Locations

  • We currently ship orders across India.
  • Delivery availability may vary based on location, courier partner serviceability, and pin code coverage.

3. Delivery Timelines

  • Estimated delivery time is typically 3–7 working days after dispatch.
  • Delivery timelines may vary depending on:
    • Customer location
    • Courier partner operations
    • Weather conditions or logistical delays
  • Apexx Nutrition is not responsible for delays caused by external factors beyond our control.

4. Shipping Charges

  • Shipping charges, if applicable, are clearly displayed at checkout.
  • Any promotional offers such as free shipping will be communicated on the website or product pages.

5. Cash on Delivery (COD)

  • COD is available on select pin codes and products.
  • Apexx Nutrition reserves the right to disable COD for certain locations or high-value orders.
  • Customers may be contacted for order verification before dispatch for COD orders.

6. Delivery Attempts

  • Our courier partners will attempt delivery multiple times if the customer is unavailable.
  • If delivery fails due to incorrect address, unreachable contact number, or refusal to accept the order, the order may be cancelled.
  • In such cases, shipping charges (if any) may not be refundable.

7. Packaging & Safety

  • All products are securely packed to prevent damage during transit.
  • Customers are advised to check the package condition at the time of delivery.
  • If the package appears damaged or tampered with, please report it within 24 hours of delivery.

8. Delayed or Lost Shipments

  • In rare cases of shipment delay or loss, Apexx Nutrition will coordinate with the courier partner to resolve the issue.
  • Resolution time may vary based on courier investigations.

9. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping details.
  • Apexx Nutrition is not liable for delivery issues caused by incorrect or incomplete address information.

10. International Shipping

  • Currently, we do not offer international shipping.
  • All orders are delivered within India only.

11. Contact & Support

For any questions related to shipping or delivery, customers may contact Apexx Nutrition using the email ID, phone number, or address mentioned in the website footer.